Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details once your order has shipped.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Track your order here.
International Shipping
We ship to select international destinations. Shipping times vary by location, and additional customs duties or taxes may apply.
Missed Deliveries
If a delivery attempt is unsuccessful, the carrier will leave instructions for redelivery or pickup.
Returns & Refunds
Return Policy
We want you to be happy with your purchase! If you’re not satisfied, you may return items within 30 days of delivery for a full refund or exchange.
How to Return an Item
- Contact our support team at kheratradingcompany@rediffmail.com to initiate a return.
- Pack your item securely in the original packaging.
- Use the provided return label to send the package back.
Refund Process
- Refunds are processed within 5-7 business days after receiving the returned item.
- The refund will be issued to your original payment method.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Personalized or custom-made products
- Items marked as “Final Sale”